Our Privacy Commitment
At Coin Casino, your privacy is not an afterthought — it is a foundational part of how we operate. We are fully committed to safeguarding the personal and financial information you share with us, treating it with the care and discretion it deserves. This policy sets out clearly and honestly what data we collect, why we collect it, and how we keep it secure. We encourage you to read it carefully so you always know exactly where you stand with us.
The Information We Collect
When you register an account with us, we collect certain personal details that are necessary to set up and manage your account. This typically includes your name, date of birth, residential address, email address, and contact number. Providing accurate information at this stage is important, both for your account security and for our ability to serve you properly.
As part of our commitment to responsible operation, we are required to verify the identity of our players. This means we may ask you to supply documentation during our Know Your Customer (KYC) process. Commonly requested documents include:
- A valid government-issued photo ID (such as a passport or driving licence)
- Proof of address (such as a recent utility bill or bank statement)
- Where applicable, proof of payment method ownership
We also collect financial data when you make deposits or request withdrawals. This includes transaction amounts, payment method details, and related records necessary to process your funds accurately and securely. This financial data is handled with strict controls and is never stored beyond what is operationally and legally required.
Additionally, we may collect technical data such as your IP address, device type, and browsing activity on our platform. This helps us maintain the security and performance of our services.
How We Use Your Data
Every piece of information we collect serves a specific, legitimate purpose. We do not gather data indiscriminately. The primary reasons we process your personal information are as follows:
- Account management: To create, maintain, and administer your Coin Casino account in line with our terms and conditions.
- Transaction processing: To handle deposits and withdrawals efficiently and accurately.
- Identity verification: To fulfil our legal obligations under Anti-Money Laundering (AML) regulations and responsible gambling requirements.
- Fraud prevention: To monitor account activity and protect both you and our platform from unauthorised access or suspicious behaviour.
- Customer support: To respond to your queries and resolve any issues that may arise.
- Legal compliance: To meet obligations imposed by our regulatory framework and applicable law.
We may also use your contact details to send you relevant communications about your account, service updates, or promotional content where you have given your consent. You are always free to opt out of marketing communications — simply adjust your preferences through your account settings or reach out to our support team directly. We will never send unsolicited commercial messages to players who have opted out.
Data Sharing & Third Parties
We want to be unambiguous on this point: Coin Casino does not sell your personal data to any third party, under any circumstances. Your information is not a commodity, and we have no interest in treating it as one.
That said, delivering a fully functioning casino platform does require us to work with trusted third-party partners. In those cases, your data may be shared only to the extent necessary for those services to operate. These partners include:
- Game providers: Software suppliers whose games are available on our platform may receive limited technical data needed to deliver and support their products.
- Payment processors: To handle your financial transactions securely and efficiently, relevant payment data is shared with authorised processing partners.
- Regulatory and licensing bodies: We are obligated to share certain information with the authorities responsible for our licensing and compliance oversight, when lawfully required to do so.
- Legal and fraud prevention agencies: Where required by law or to protect the integrity of our platform, we may share data with relevant authorities.
All third parties we work with are subject to strict data protection obligations and are permitted to use your information solely for the purposes we have outlined. We do not allow partners to use your data for their own marketing or unrelated purposes.
Data Security & Retention
Protecting your data from unauthorised access is something we take seriously at a technical level. Our platform uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. This means your personal and financial information is scrambled during transfer, making it unreadable to anyone attempting to intercept it.
Beyond encryption, we maintain secure server infrastructure with access controls that limit who within our organisation can view sensitive player data. Our systems are regularly reviewed and updated to respond to emerging security risks.
Regarding how long we keep your data: we retain personal information only for as long as it is necessary to fulfil the purposes described in this policy, or as long as we are legally required to do so. In line with AML legislation and the requirements of our regulatory body, certain records — particularly those related to account activity and financial transactions — must be retained for defined periods even after an account is closed. Once the legal retention period has passed, your data is securely deleted or anonymised.
We do not hold onto your information longer than required, and we do not use retained data for purposes beyond those originally stated.
Your Privacy Rights & How to Contact Us
As a player at Coin Casino, you hold meaningful rights over your personal data. Subject to applicable law and our regulatory obligations, these include:
- The right to access the personal data we hold about you
- The right to correct any inaccurate or outdated information
- The right to request deletion of your data, where it is no longer necessary for us to retain it
- The right to object to or restrict certain types of processing
- The right to data portability, where technically feasible
Please note that some requests may be subject to legal limitations — for instance, we may be required to retain certain records regardless of a deletion request, in order to comply with AML and licensing regulations.
If you wish to exercise any of your privacy rights, have a question about how your data is being used, or want to raise a concern, please do not hesitate to get in touch with our team. We are here to help and will respond to all privacy-related enquiries promptly.
Contact our support team through the channels available on our website — we will ensure your query reaches the right person. Alternatively, you can manage certain data preferences directly through your account settings at any time.